Recruitment & HR
Your staff can make or break your practice. It is not only skills that are important, but how the person will fit into your practice as well.
While not a recruitment agency our consultant has lots of experience in employing and training of practice staff. She can assist you through the recruitment process, including advertising, interviewing and employment paperwork for the successful candidate.
We can also provide you with an induction program and get your new staff member up to speed as quickly as possible.
We are happy to discuss any staff performance issues with you and recommend ways of dealing with these challenges in your practice. Support and mentoring for underperforming staff can help them to improve and achieve the performance standards you want in your organisation.
New Practice Set-up
Aspire Medical Practice Management can co-ordinate all the administrative tasks associated with setting up your new practice. We can also provide you with ongoing practice management support until you are ready to employ your own practice manager, or we can support/mentor your new practice manager as required. It is best to be in contact early to discuss your project to ensure that set up tasks can be worked into your timeframe for opening.
Medicare, DVA , PBS applications
Recruitment, induction & training of practice support staff.
Customised Practice Manuals.
Advice on aspects of your fit out with regard to future accreditation.
Liaison with external service providers and suppliers to get things setup for you.
Bookkeeping support or liaison with your bookkeeper for initial setup.
Set up of rostering, payroll, super & WorkCover insurance. Including use of 3rd party applications for rostering such as Deputy.
Configuration of your practice management software in conjunction with your IT provider. Set up of users & permissions, appointment schedules, fees, SMS, contacts, referral templates for commonly used PMS such as Best Practice.
Existing Practice Support
Aspire Medical Practice Management is able to assist you on an as needs basis or for ongoing practice management support. We can provide you with onsite or remote support to help you deal with the challenges of running your practice. We look to bring efficient and streamlined systems to your practice. We also aim to find ways to enhance the experience that you provide your patients.
Review and update of policy and procedure and workflows to maximise efficiency and/or enhance the experience of patients.
Review of governance systems to ensure compliance and optimal risk management.
Customised practice manuals.
Accreditation and PIP Support.
Mentoring of new or inexperienced practice managers.
Recruitment and performance management
Induction & staff training programs & Software Training ( Best Practice).
Implementation of new practice systems including technology which integrates with your practice management software.
Training Practice Applications for registrars in your practice and registrar/student inductions.
Bookkeeping Support, payroll, superannuation and rostering.
Accreditation
Accreditation is often a little daunting, but our consultant can help you though it by taking a systematic approach and guiding you through an action plan to achieve the required standards & help your staff to feel more confident on assessment day. It is important that your team are involved in any accreditation process so they understand the process and what your practice should be doing, as this is your practice’s accreditation.
P&P Manual review or creation, as needed to meet the RACGP 5th Edition Standards.
Practice feedback surveys and analysis of feedback.
Review/Development of practice CQI activities.
Create any outstanding documentation that is required.
Do a practice walk through and review to ensure you are on track.
Assistance with post accreditation tasks as needed to meet accreditation.
Policy and Procedure
Your policy and procedure manual should be a living document that is both a useful training tool and the go-to reference on how you do things in your practice. Having policies and procedures will guide your staff on your expectations, how you want them to behave, and how you want things done. It is also an important risk management tool for your practice, especially in the areas of WHS and staff performance management.
We can help you bring all your documentation together or customise new policies and procedures to suit your practice needs and to show compliance with your legal responsibilities as an employer and business owner.
We can provide links within the manual to external websites or resources used in training your staff or for those who want to further understand a topic. We include many templates and forms you may need to use in your practice.
Carol has experience working with third-party online manuals such as PracticeHub and can set your manual up this way if you prefer.
Your manual will also provide you with a lot of what you need for accreditation and can be easily updated as things change in your practice.